Frequently Asked Questions

  1. How long does it take to ship?
  2. What are UPS delivery times?
  3. What if I need a rush order?
  4. How can I set up an account?
  5. What is your return policy?

Answers...

  1. How long does it take to ship?

    Ship times are based on availability and time of year.

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  2. What are UPS delivery times?

    UPS ground asks that you allow 7-10 business days
    UPS Red – Next Day
    UPS Blue – 2nd Day
    UPS Orange – 3 Day Select

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  3. What if I need a rush order?

    Rush orders must be placed by 1:00pm (Pacific Time) and will be shipped out immediately. Next day, 2nd Day and 3 day Select shipping options are available at customer’s expense.

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  4. How can I set up an account?

    Credit applications are available at 858-565-4366.
    All Approved credit applications will be issued Net 30 Terms
    Incomplete Applications will NOT be processed.

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  5. What is your return policy?

    Your satisfaction is guaranteed!

    Please inspect all itmes upon receipt of order. If you are not satisfied with your purchase for any reason, or if you find damage, defects or discrepancies, please contact our Customer Service Department within 30 days of the invoice date.

    Wallcur takes every measure to ensure our products are inspected before shipping, and properly packed for safe transport. However, our products are occasionally damaged in transit. If you suspect broken items, please use caution while opening the order. It is often the case that just one ampule is broken and the other 99 are just fine. If there is substantial damage, please retain ALL packaging. Wallcur may file claims with the applicable carriers. These carriers often send out inspectors to our customer's facilities to verify the claim.

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